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- Chela Technology Partners' Trend
Watch - ENTERPRISE INSTANT MESSAGING
"In this report we have provided
an overview of the dynamics and outlook for
the enterprise instant messaging industry. We
have attempted to place instant messaging in
its historical context and provide a case for
the future growth of the industry. We present
a framework for evaluating the industry participants
and their products. This analysis offers investors
and industry players the opportunity to compare
and contrast platforms, features and functionality
of the enterprise instant messaging industry".
Joe Bencivenga, Partner,Chela
Technology Partners, LLC.
The research carried out by his firm includes
studies on the adoption of Microsoft Exchange
2000 Instant Messenger for Enterprises.
- In the business world, IM-and its companion
service, presence-is now regarded as one of
the most promising areas in messaging and collaboration.
Enterprise information technology (IT) professionals
should factor IM into ...
Coverage in annual report on Instant Messaging.
James Kobelius,
Burton
Group
The report reviews different Enterprise
IM offerings including Microsoft Exchange 2000
Instant Messaging.
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- “Cordant is pursuing a vision that I believe
could dramatically increase adoption of IM functionality
in the enterprise,” said Michael D. Osterman,
the principal of Osterman Research, a market
research firm that helps organizations understand
the markets for messaging, directory and related
products and services. Cordant's offering, which
is aimed at the enterprise market, could have
an important impact on the enterprise customer
service industry. It has the potential to reduce
customer service costs and improve the customer
service experience for end users.” (Read
the article)
Michael D. Osterman
is the principal of Osterman
Research, a
market research firm that helps organizations
understand the markets for messaging, directory
and related products and services and also conducts
surveys periodically, monitoring the adoption
of Microsoft Exchange Instant Messenger in Enterprises.
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- Coverage in a series of market analysis reports
covering the technology, leading vendors and
service providers, customer issues, market size
and revenues, and success criteria for vendors
into the instant messaging market by Ferris
Research. (You can buy the report here.)
Michael Sampson,
Ferris
Research
The report also reviews different Enterprise
IM offerings including Microsoft Exchange 2000
Instant Messaging.
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