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Paper Training Enterprise IM
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| Used the wrong way, instant messaging
in the enterprise can turn around and bite you.
Witness the well-publicized flap created when a
hedge fund manager sent out an IM containing a rumor
about PeopleSoft to people on his buddy list-a move
that caused PeopleSoft's stock to lose about $1.7
billion in market value over the course of a few
days in July. Here are some usage guidelines for
Instant Messaging that can help enterprises avoid
both big messes like that and smaller messes such
as loss of productivity in the workplace.
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General Instant Messaging usage
policies
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- If Instant Messaging is provided as a corporate
resource, disallow employees from adding friends
and family to buddy lists.
- If non-business use of IM is tolerated, mandate
the use of a consumer IM client to keep personal
traffic out of the business IM system.
- Be clear about policies pertaining to presence
and availability settings. Make it generally
expected that people should show being available
only when they really are.
- Make it clear when it is OK for people to
be offline so they can concentrate on a necessary
task.
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Instant Messaging policies when
archiving is done
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- Set an explicit policy that IM is for business
purposes and that all traffic will be archived.
- All business-related IM must be done through
the corporate IM system.
- Set a corporate wide IM policy made available
to external parties who connect via IM to the
enterprise. It should cover things such as expected
quality of service and the types of transactions
that are allowed over IM-especially whether
the business will permit employees to make contractually
binding agreements via IM or whether the medium
is provided for collaboration and coordination
only.
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